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PRIVACY POLICY

Protection of your personal data

La Cour des Lauriers places great importance on the protection of your personal data.

This policy informs you about the data collected when you use the website lacourdeslauriers.fr, the reasons why it is used and the rights available to you.

Data controller

The data controller is:

La Cour des Lauriers
Operated by Evelyn Charbonnier, sole trader

Address:
81 Place Raoul Pascal
30700 Saint-Hippolyte-de-Montaigu
France

Email address: contact@lacourdeslauriers.fr
Telephone: +33 (0)4 66 01 93 41
Mobile: +33 (0)6 26 02 13 29

Data collected

When you use the contact form or submit a booking request, the following data may be collected:

  • your first name and surname;
  • your email address;
  • your telephone number;
  • your requested arrival and departure dates;
  • the number of people included in the stay;
  • your preferred room;
  • the content of your message and any special requests.

Please do not provide sensitive information in the free-text field of the form unless it is necessary to prepare your stay.

Technical data may also be collected when you browse the website, including your IP address, the characteristics of your browser and device, the pages viewed and the date of your visit.

Purposes of processing

The data collected is used to:

  • respond to your questions;
  • check availability;
  • review and process your booking request;
  • contact you about your request or your stay;
  • prepare and manage your booking;
  • manage the administrative, contractual and accounting aspects of your stay;
  • secure the form and protect the website against automated submissions;
  • measure website traffic and improve the operation of the website.

Your contact details are not used to send you marketing communications without your prior consent.

Legal bases for processing

The processing carried out by La Cour des Lauriers is based, depending on its purpose, on the following legal grounds:

  • pre-contractual measures, when you request information or ask about the availability of a room;
  • the performance of a contract, when a booking is confirmed;
  • compliance with legal obligations, particularly administrative, tax and accounting obligations;
  • the legitimate interest of La Cour des Lauriers in ensuring the security and proper operation of the website;
  • your consent, where it is required for the use of cookies or third-party services.

Mandatory nature of the information

Fields marked as mandatory in the form are required in order to process your request correctly.

Without this information, La Cour des Lauriers may be unable to check availability, respond to you or prepare your booking.

Recipients of the data

Data submitted through the form is accessible only to La Cour des Lauriers.

It may also be processed, to the extent necessary for their services, by the following technical providers:

  • Infomaniak Network SA, for website hosting and email management;
  • Google, for Google Analytics, Google Maps and Google reCAPTCHA services.

The data is not sold, rented or disclosed to third parties for commercial purposes.

Data hosting

The website and email service are hosted by:

Infomaniak Network SA
Rue Eugène-Marziano 25
1227 Les Acacias (GE)
Switzerland

Data sent to contact@lacourdeslauriers.fr is stored in the email service managed by Infomaniak.

Switzerland is recognised by the European Commission as providing an adequate level of protection for personal data, allowing data to be transferred without additional specific safeguards.

Services provided by Google

Google Analytics

The website uses Google Analytics to obtain statistics about its traffic and to better understand how visitors use its pages.

Google Analytics may collect technical information about your browsing activity and use cookies to produce audience statistics. Google states that this service uses cookies to collect information on behalf of the website operator.

You can read the Google Privacy Policy.

Google Maps

A Google Maps map may be embedded on the website to show the location of La Cour des Lauriers and make it easier to reach the property.

When the map is displayed or used, Google may process certain technical data and information relating to your location, depending on the settings of your device and browser.

You can read Google’s information about the use of location data.

Google reCAPTCHA

The form uses Google reCAPTCHA to distinguish human users from automated submissions and to limit unwanted messages.

This service may analyse certain technical information relating to your device and browsing activity. The CNIL states that Google reCAPTCHA may involve processing operations subject to consent when the data is also reused by Google for its own purposes.

The use of reCAPTCHA is subject to the Google Privacy Policy and its Terms of Service.

Transfers of data outside the European Union

The use of Google services may result in certain data being processed outside the European Economic Area, particularly in the United States.

Google states that its international transfers are governed by the applicable legal mechanisms, including the EU–US Data Privacy Framework where applicable, as well as appropriate contractual safeguards.

You can read Google’s information about international data transfers. The EU–US framework allows transfers to participating US companies.

Retention period

Enquiries that do not result in a booking are retained for a maximum period of one year from the last exchange with the person concerned.

Data relating to a confirmed booking is retained for the period necessary to organise and provide the stay.

Correspondence and contractual documents may subsequently be retained for five years.

Invoices and supporting accounting documents are retained for ten years, in accordance with applicable legal obligations.

Data may be retained for longer where required by law or where necessary to establish, exercise or defend legal claims.

Security and confidentiality

La Cour des Lauriers takes reasonable measures to protect the data collected against loss, unauthorised access, disclosure or alteration.

Access to the email account receiving contact and booking requests is restricted to the operator of La Cour des Lauriers.

As no method of electronic transmission or storage can guarantee absolute security, La Cour des Lauriers cannot completely rule out the occurrence of a security incident.

Your rights

In accordance with applicable regulations, you have the following rights:

  • the right to access data concerning you;
  • the right to rectify inaccurate or incomplete data;
  • the right to request erasure, where the legal conditions are met;
  • the right to request restriction of processing;
  • the right to object to certain processing activities;
  • the right to data portability for certain data;
  • the right to withdraw your consent at any time where processing is based on consent.

The exercise of these rights may be restricted where retaining the data is necessary to comply with a legal obligation or to defend legal claims. The main rights granted to individuals are detailed by the CNIL.

Exercising your rights

To exercise your rights or ask a question about the use of your personal data, you can write to: contact@lacourdeslauriers.fr

or send a letter to:

La Cour des Lauriers
81 Place Raoul Pascal
30700 Saint-Hippolyte-de-Montaigu
France

Your request must provide sufficient information to identify you and specify the right you wish to exercise.

Proof of identity will only be requested where there is reasonable doubt about the identity of the person making the request.

Complaint to the CNIL

You may also submit a complaint to the French data protection authority:

Commission Nationale de l’Informatique et des Libertés — CNIL
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France

Cookies

The website uses or may use cookies required for its operation, as well as third-party services such as Google Analytics, Google Maps and Google reCAPTCHA.

Some of these services may require your consent before they are activated. Detailed management of cookies, their retention periods and the means of changing your choices will be covered by a dedicated system and specific information.

Changes to this policy

This policy may be amended to reflect changes to the website, its services or applicable regulations.

The version published on the website is the version in force at the time of consultation.

Last updated: 2 August 2026